FREQUENTLY ASKED QUESTIONS

We welcome all questions, if you were thinking it then so are other buyers.
Please email us inquiries and we will post them for everyone to read.
When adding a location our JMAuctionOnline Administrator must activate that location before it can be used.  This process verifies that you are a storage facility and not some clown trying to upload inappropriate photos and information. It also verifies that your subscription is up to date. Once verified the location will be activated and you can add units for auction. For immediate activation email or call us.
On-Site auctions are conducted as live auctions where the auctioneer accepts bids from the people who attend the auction. There could be a hundred or more people attending the live auction. This requires a lot of organization, patience and logistics.  On-Line auctions are conducted using you computer, smart phone or tablet at your convenience. You can bid for the storage unit easily without disrupting your routine. JMAuctionOnline.com is a prime example of the simple way to bid on storage lockers.
You must respond to the emailed or texted payment link for the Buyer`s Fee as soon as possible after winning the unit you bid on. You will then get an email notifying you to contact the storage manager at the facility where the unit you won is located.  Make arrangements with the facility manager for payment and remove the entire contents of the unit.
The storage facility, most likely, removed a unit that was paid off by the tenant.  It could also be a result of a legal issue that arose such as the tenant filing bankruptcy.  There are several issues that will require the storage manager to pull a unit.
You must have everything removed from the storage unit per the manager`s directions indicated on each unit being auctioned. If there is no directions indicated then the unit must be cleaned out within 24 hours.  J. Michael`s Auction, Inc. will never extend the time frame..
Lien Laws specify that when you win the bid at auction, ownership of ALL the contents of the storage unit become your personal property. You are now the legal and lawful owner of everything in the storage unit.  You must remove everything from the unit in the time period specified. Failure to do so means you can be removed from J. Michael`s Auction, Inc. On-line auctions and you will not be refunded your deposit by the facility manager.
The deposit amount is set by the facility manager and is usually $100.00 - $200.00 or more. The cash deposit is collected by the facility manager to insure that the buyer cleans out the storage unit in an acceptabe manner and in the time period specified. The deposit is a cash payment and is refunded by the facility when the buyer successfully meets all clean out requirements.
NO - not usually.

But ask the facilty manager, it is their authority. Sometimes they will allow small items.
Talk to the facility manager. They are there to help you and they want the storage unit cleaned out so it can be rented again.  There are several options available (extend the time period, rent the unit etc) and the facility manager has the authority to make these decisions. Always keep the facility manager informed.
It is not wrong, it is based in the Pacific Time Zone.  If you are in the Eastern Time Zone subtract three hours. If you are in the MountainTime Zone subtract one hour. The Central Time Zone, subtract two hours. Good News: If you are in the Pacific Time Zone - the time is correct.  To set an 8:00am start time for an auction in New York enter 5:00am (EST). Your auction will start at 8:00am (PST).
 Respond to the emailed or texted payment link and then go to the facility and pay the manager the amount of your winning bid.
 Yes, go to your account page and add the names of the people who are authorized to pick up units you win.

Testimonials and Web Site Tips

J. Michael`s does not allow buyers to resell units they have already gone through. This is a very big benefit for all of us buyers.

Larry Hough
You have only 24 hours from the close of the unit being auctioned until you must pay the website commission fee. You then have only 24 hours to go to the facility and pay for the unit you purchased. Unless other arrangements are m...
Website Tip

I am very happy with the unit I won on JMAuctionOnline.com. This web site is beyond easy - and I can bid from an air conditioned room?

Randy Anderson
If you bid within the last 30 seconds before the auction closes the closing timer will reset back to 30 seconds to await another bid. It will do this until the closing timer goes to zero.
Website Tip

I did not respond to the email link within 24 hours and lost a very nice unit to the back bidder. I guarantee I will respond quicker next time!!

Greg Foster
Click on "How It Works" to learn how the website works by watching the videos in both English and Spanish
Website Tip

Onsite Auction Schedule

Storage Auction Experts has teamed with J. Michael's Auction, Inc. to do the live onsite auctions. Storage Auctions Experts' integrity and honesty in their conduct of the auctions is unquestionable. This schedule is only for California.